3

#### Welcome to Dashboard

## 387 +3.82%

Support Requests

8 support agents

## 296 -0.08%

Complaints Received

5 support agents

## 198 -0.03%

Complaints Resolved

9 support agents

###### Current Ticket Status

###### Complaints Received

# 268

0.3% higher than last month

The total number of complaints that have been received.

#### 86%

Reached

## 7m:32s

###### Time to Resolved Complaint

The average time taken to resolve complaints.

#### 68%

Reached

## 0m:20s

###### Average Speed of Answer

The average time taken to resolve complaints.

###### Tickets By Request Type

###### Overall Rating

# 4.8

Measures the quality or your support team’s efforts.

5.0 |  | 4,230 | 58%
4.0 |  | 1,416 | 24%
3.0 |  | 980 | 16%
2.0 |  | 798 | 12%
1.0 |  | 401 | 8%

###### Performance Score

# 9.6

The percentage value assigned to the operating metric.

| Excellent | 3,007 | 50%
| Very Good | 1,674 | 25%
| Good | 125 | 6%
| Fair | 98 | 5%
| Poor | 512 | 10%

###### Agent Performance Score

| Agent ID | Agent Name | Status | Quota | Reached | Progress | Rating |
--- | --- | --- | --- | --- | --- | --- | --- | ---
| 00035 | ###### Allan R. Palban allan@themepixels.me | Active | 120 | 64 |  |  |
| 00028 | ###### Charlene S. Plateros charlene@themepixels.me | Away | 100 | 79 |  |  |
| 00025 | ###### Adrian M. Monino adrian@themepixels.me | Active | 130 | 108 |  |  |
| 00024 | ###### Marianne B. Audrey marianne@themepixels.me | Pending | 110 | 45 |  |  |
| 00023 | ###### Carlyn Y. Salomon carlyn@themepixels.me | Inactive | 120 | 32 |  |  |